Terms and Conditions
for Audio Production Services
Between Andrea Serk (we, us, our) and the client (they, them, their).
By commissioning the service the client acknowledges they have read, understood, and agree to all the terms and conditions underlined in this Agreement.
Copyright & Royalties
We will not claim ownership of the rights of the masters.
We will not claim ownership of the rights of our artistic suggestions or additions to the project. However, we reserve the right to request a separate agreement in cases where our contribution significantly exceeded the original scope creating standalone intellectual property.
Prices
Both parties will agree on a flat rate for the entire project. Rates will be communicated in writing, such as via email or chat, after reviewing in detail all the submitted material.
Additional time-based tasks are charged 375 DKK (approx. 50 EUR) per hour. Time will be calculated in increments of 30 minutes (i.e. 40 minutes will count as 1 hour). Time spent on project will be tracked using “Clockify” and reports will be provided along with the invoice.
Payment
No payment is due before project completion. However, the client’s approval may not be unreasonably withheld. If no response is provided within 7 days of delivery, the project will be considered approved and payment will be due.
Projects can be paid in installments without interest. The number of installments, payment amounts and deadlines will be mutually agreed upon in writing, such as via email or chat, before the start of the project.
We accept payments via bank transfer or PayPal. Any additional taxes or currency conversion fee are the responsibility of the client.
Clients must pay local VAT (25%) on the total fee. Businesses applicable for reverse charge must provide us with their VAT number.
Payments must be made by the deadlines indicated on each invoice. Late payments are subject to a fee of 100 DKK (approx. 13,50 EUR) and 0,9% interest every 30 days after the due date, as indicated on the invoice.
Required Materials & Quality Standards
To ensure the best results, we offer free consultation to prepare the following materials:
- 32-bit or 24-bit stereo WAV files;
- The latest mix demo or mix reference;
- At least one reference track in a similar style (link or audio file);
- Client notes as much detailed as possible, also specifying what needs improvements and what should remain unaltered.
The quality of the final product heavily depends on the quality of the materials provided. Delays or issues caused by insufficient, incorrect or poor quality materials and audio sources, will not be our responsibility.
Reference tracks help us achieve the desired outcome more efficiently, and set an objective benchmark for comparison. This ensures alignment on expectations and provides a clear standard for evaluating the outcome.
Project Timeline & Deadlines
After approving all the files, we’ll schedule the start of the project on the earliest day available.
The first version of a full mix or stem mix will be delivered within 2-5 days, and mastering within 2 days. Revisions can take up to 1 day each.
We strive to meet the stated timelines, however, delays of a few days may occur due to unforeseen circumstances. In such cases, the client will be informed promptly.
Hard deadlines must be agreed upon in writing, such as via email or chat, before the project start. If we fail to meet the agreed deadline, the client is not required to pay the undelivered final product.
Revisions
Unlimited revisions are included with all services. Project can also be completed via live-stream (up to 1 hour free) to get feedback in real-time. Additional live sessions will be charged by time (see: Prices).
Additions & Replacements
The client can add or replace musical parts during the process prior to consulting us.
If any new file requires intensive additional work, including but not limited to pitch correction, time alignment and restoration, we will charge the time spent working on the new material (see: Prices). If the client prefers, they have the opportunity to fix the issue themselves. Please note that consultancy for this is not included.
We are not responsible for any delays or issues caused by the introduction of additional files.
Project Completion
Project is considered completed when all the client requests are met (stated on the provided notes) and deliverables are sent over to them.
We reserve the right to terminate this Agreement in the event of claims, requests or expectations that significantly deviate from the original project scope (see: End Of Agreement).
Delivery
At the end of the project the client will receive a download link to the following deliverables:
- 1 mix (unmastered);
- 1 master (peaking at 0 dBFS);
- 1 master (peaking at -1 dBFS);
- 1 instrumental (mastered, peaking at 0 dBFS) where possible.
Where possible, additional versions (TV mix, clean, vocals-only, etc.) and grouped stems (unmastered) will be provided for free, If requested.
File format: WAV 48 kHz / 24-bit.
Other file formats will be provided for free, If requested.
Credits
Credits are not mandatory but are appreciated.
However, we reserve the right to refuse crediting at our discretion if the final product does not meet our quality standards or aligns with our professional reputation.
If credits are given, they are typically listed on social media, streaming platforms, or on the back of physical copies. Please, use the following format where possible:
[Service name] by Andrea Serk.
Refunds
Refunds are not offered as our procedure ensures satisfaction through multiple revisions (see: Revisions).
If the client can demonstrate our failure to meet the agreed expectations or deliverables, a partial refund may be considered at our sole discretion. Requests for refunds must be submitted in writing within 7 days of project completion.
Data Management & Privacy Policy
All files and project folders will be stored for backup purposes, and completed project folders will be archived to ensure the client can access their material after the Agreement ends.
All the material provided by the client to us will be kept strictly confidential, except as required by law.
After the official release, we may showcase completed work in our portfolio or website unless the client opts out with written notice.
Limitation Of Responsibility
The client assumes full responsibility for the use of the delivered product. We shall not be held liable for any direct, indirect, or consequential damages of any kind arising from the use of final product.
End Of Agreement
If client becomes unresponsive for more than 10 days after the last revision, or decides to end this Agreement before project completion for any reasons, they are responsible for the total worked hours up to that point. (see: Prices).
In the event of claims, requests or additional files that introduce entirely new project goals, we reserve the right to terminate this Agreement and the client will be responsible for the total worked hours up to that point. (see: Prices). This shall be regarded as a direct consequence of the client’s actions or requests and not as discretionary decision on our part.
We reserve the right to terminate this Agreement at our discretion for reasons unrelated to the client’s actions or requests. In that case, no payment will be due.
Neither party will be held responsible for failure to fulfill the obligations under this Agreement due to events beyond their control, including but not limited to hardware failure, natural disasters and government restrictions.
Changes To Agreement
This Agreement may be updated if requested by the client, and it will be documented on a new Agreement.
This Agreement can be updated anytime and changes will be published here. However, updates shall not apply to work already in progress.
Disputes
In the event of disputes, both parties will attempt to resolve the issue in good-faith negotiations
If no resolution is reached, either party may pursue legal action under the jurisdiction of Copenhagen, governed by Danish law.
Andrea Serk (Aftersound)
Hvidkildevej 56A, 3 th
2400 København (DK)
CVR nr. DK43446177